Return and Exchanges

  • We strive to provide a hassle-free process via our return portal here 
  • Just enter your email and order number to automatically generate a free return shipping label
  • Most customers will be eligible for an instant exchange, meaning we will ship your new boots as soon as you request the exchange
  • There is no charge for exchanges, and non defective returns are subject to a $7.95 restocking fee
  • Returns and exchanges (not due to product defects) must be requested within 365-days and the product must be in resale condition

Shipping Policy for Online Sales 

  • Shipping Cost - Standard economy shipping is free on all orders greater than $50
  • Shipping Speed: Most orders are processed within 1-2 business (Monday- Friday) days. Expedited orders are rush processed and usually ship within 1-2 business days once processed.
  • Online Only Styles: Some of our styles are only available directly from our distributor' warehouse
  • Lost Packages: Overlook Boots is NOT responsible for lost or stolen packages once shipped. Please verify that your address is correct before submitting orders.
  • P.O. Boxes: Overlook Boots does not ship to P.O. Boxes. We will automatically refund all orders shipping to P.O. Boxes. We apologize for any inconvenience.
  • International Shipping: Overlook Boots only ships within the continental United States. We apologize for any inconvenience.
  • Order Information and Tracking: All tracking numbers, order numbers, and order updates are sent via email and updated on your account. Please make sure your account information is accurate, including email address.
  • Multiple Boxes: Some orders containing multiple pairs of items may come from multiple warehouses or distribution centers, please check your account for individual tracking numbers in case this occurs.
  • If you have any questions regarding your shipping process, please call our Customer Service line Monday-Friday, 9am-5pm EST at 717-759-3100.

Our Retail Storefronts

2009 West St.

Annapolis, MD 21401

Monday - Friday: 10AM - 7PM
Saturday: 10AM - 6PM
Sunday: 11AM - 5PM

Get directions

989 Potosi Rd.

Glen Rock, PA 17327

Monday - Friday: 10AM - 7PM
Saturday: 9AM - 5M
Sunday: 12PM - 4PM

Get directions


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