Return and Exchanges

• We strive to provide a hassle-free process via our return portal
• Just enter your email and order number to automatically generate a free return shipping label
• Most customers will be eligible for an instant exchange, meaning we will ship your new boots as soon as you request the exchange
• There is no charge for exchanges, and returns are subject to a $7.95 restocking fee
• Returns and exchanges (not due to product defects) must be requested within 365-days and the product must be in resale condition

Shipping Policy for Online Sales 

• Shipping Cost - Standard economy shipping is free on all orders greater than $50
• Shipping Speed: Most orders are processed within 1-2 business (Monday- Friday) days. Expedited orders are rush processed and usually ship within 1-2 business days once processed.
• Online Only Styles: Some of our styles are only available directly from our distributor' warehouse
• Lost Packages: Overlook Boots is NOT responsible for lost or stolen packages once shipped. Please verify that your address is correct before submitting orders.
• Route Shipping Insurance: Route is a third party service that we offer that provides insurance for lost/stolen packages. All lost/stolen package claims will be handled through Route and their procedures if Route has been purchased during your checkout.
• P.O. Boxes: Overlook Boots does not ship to P.O. Boxes. We will automatically refund all orders shipping to P.O. Boxes. We apologize for any inconvenience.
• International Shipping: Overlook Boots only ships within the continental United States. We apologize for any inconvenience.
• Order Information and Tracking: All tracking numbers, order numbers, and order updates are sent via email and updated on your account. Please make sure your account information is accurate, including email address.
• Multiple Boxes: Some orders containing multiple pairs of items may come from multiple warehouses or distribution centers, please check your account for individual tracking numbers in
• case this occurs.
• If you have any questions regarding your shipping process, please call our Customer Service line Monday-Friday, 9am-5pm EST at 717-759-3100.